Orders & Shipping
What Should I Pay Attention to When Placing an Order?
First and foremost, when signing up, make sure to provide complete and up-to-date information on the membership form. In the event of any issues arising after your order, our customer representatives will contact you using the contact information in your membership details. Your order will be sent to the delivery address you entered. To ensure there are no issues during the delivery process, it's important to provide your address with all the necessary details.
How Can I Place an Order?
To place an order on our website, you must first create an account on our site. After creating your account, go to the page of the product you want to purchase, select your preferred color and size, and click the "Add to Cart" button to add the product to your cart. Then, click on "My Cart" located in the upper right corner of our page, and after providing the necessary shipping and delivery information, enter your payment details and place your order.
Which Courier Company Will Deliver My Order?
The courier companies that will deliver your orders placed on our website will be presented to you during the order process, and you will need to make a selection.
How Much Is the Shipping Fee?
The shipping fee for your purchases made on our website will be calculated by the system and will be specified during the shipping selection stage of the order process.
I've Placed My Order, What Happens Next?
After your order has successfully reached our system, you will receive an email from us detailing your order, sent to the email address you used when creating your membership. Our customer representatives will prepare your products and dispatch them to deliver them to you as soon as possible. After we receive your order. Once your product has been handed over to the courier company, we will send you another email to inform you about the shipment. You can make your payments using Visa, Visa Electron, and Mastercard credit cards, Bank Transfer, Stripe
.
How Can I Track the Status of My Order?
You can track all orders you placed through our website by logging into your account and accessing the "My Orders" section.
My Order Has Been Shipped. How Can I Check Its Status?
After placing your order through our website, you can track the shipment by logging into your account and viewing your orders listed on the "My Account" page. By clicking on the shipment link next to the shipped order, you can monitor the status of your order in transit.
What Should I Pay Attention to When Receiving the Product?
During shipment, open and inspect any packages that you suspect have been damaged in the presence of the delivery personnel. If you find any damage to the product, do not accept the product and make a record with the courier company. Keep in mind that once you accept the product, you acknowledge that the courier company has fulfilled its duties completely.
I Forgot My Password?
Click on the "Forgot My Password" link on the login page and enter the email address you used when registering on the site. You will receive an email containing your password shortly, which you provided to us when entering the site.
Return Information
Every product you purchase is covered by the manufacturer's warranty.
You can return the product in the same condition as when it was delivered within fourteen (14) days from the delivery date, without opening, damaging, or using the product. Please return the product with an enclosed letter or return form that includes the product invoice and your order number.
Inspect any packages you suspect were damaged during shipment in the presence of the delivery personnel. If you find any damage to the product, do not accept it and make a record with the courier company. Keep in mind that once you accept the product, you acknowledge that the courier company has fulfilled its duties completely.
Returns of opened, used, damaged, tested, or otherwise altered products will not be accepted.
The customer is responsible for returning the product in its original condition and, if the product has been used, for covering any loss in its commercial value.
When the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) days from the date it reaches us. The refund for credit card payments may take 2-6 weeks as determined by your bank. Our company has no control over this period.
If any damage, deterioration, breakage, destruction, tear, use, or any other condition is detected in the product or its packaging, and the product cannot be returned in the condition it was delivered to the customer, the product will not be accepted for return, and the price will not be refunded.
For any issues that may arise with the product after it reaches the customer, please contact the authorized service centers of the manufacturer.
In cases where products are returned in accordance with the above conditions, the customer will be responsible for the shipping fee, and the shipping fee specified in the invoice will be deducted from the refund amount.
Refunds for wire transfers will be made within 2 business days, and refunds for credit card payments will be made within 3 business days. Your bank may not reflect credit card refunds on the same day. In such cases, you should contact your bank's credit card service. After the status "Cancelled" appears for your order, the full amount will be refunded to your credit card or the bank where you made the transfer.